Unlock the Power of First Impressions

A practical, real-world guide to optimize your online presence and drive customer engagement.

  • Know what makes a lasting first impression: Learn about the key elements that turn visitors into loyal customers.

  • Cut through the noise: Focus your efforts on what truly resonates with your audience.

  • Run a streamlined online presence: Learn how top-performing businesses maintain a clear, effective digital footprint that builds customer trust and engagement.

Find out how your business stacks up with our checklist and quiz.

Get Access to the Checklist

Hey there! I’m Sarah and I have 10+ years experience leading CX and operations in utilities & healthcare. Here are some highlights from my career:

  • Proven success in enterprise-wide adoption of CRM, automation, and data systems

  • Deep expertise in Voice of Customer analysis to uncover insights and drive improvement

  • National speaker on CX as a transformation catalyst

My work is rooted in helping businesses scale without losing what makes them special. I believe in the people behind the business, the mission-driven leaders, the customers, and the committed teams.

Delivering Value Every Step of the Way

  • “What sets Sarah apart is her ability to truly listen. She took the time to understand the needs, desires, and long-term vision, and then translated all of it into a beautifully cohesive and authentic web presence that feels both personal and professional.”

  • “Sarah is a true collaborator, a brilliant and a strategic thinker. I’m deeply grateful for her support and couldn’t recommend her more highly.”

  • “Working with Sarah Zepnick has been a transformative experience for me and my business. From our very first conversation, Sarah brought a thoughtful and intuitive approach that made me feel seen, heard, and supported - not just as a business owner, but as a visionary with a story to tell.”