Unlock the Power of First Impressions

A practical, real-world guide to optimize your online presence and drive customer engagement.

  • Know what makes a lasting first impression: Learn about the key elements that turn visitors into loyal customers.

  • Cut through the noise: Focus your efforts on what truly resonates with your audience.

  • Run a streamlined online presence: Learn how top-performing businesses maintain a clear, effective digital footprint that builds customer trust and engagement.

Find out how your business stacks up with our checklist and quiz.

Hey there! I’m Sarah and I have 10+ years experience leading CX and operations in utilities & healthcare. Here are some highlights from my career:

  • Proven success in enterprise-wide adoption of CRM, automation, and data systems

  • Deep expertise in Voice of Customer analysis to uncover insights and drive improvement

  • National speaker on CX as a transformation catalyst

My work is rooted in helping businesses scale without losing what makes them special. I believe in the people behind the business, the mission-driven leaders, the customers, and the committed teams.

Delivering Value Every Step of the Way

  • “What sets Sarah apart is her ability to truly listen. She took the time to understand the needs, desires, and long-term vision, and then translated all of it into a beautifully cohesive and authentic web presence that feels both personal and professional.”

  • “Sarah is a true collaborator, a brilliant and a strategic thinker. I’m deeply grateful for her support and couldn’t recommend her more highly.”

  • “Working with Sarah Zepnick has been a transformative experience for me and my business. From our very first conversation, Sarah brought a thoughtful and intuitive approach that made me feel seen, heard, and supported - not just as a business owner, but as a visionary with a story to tell.”